Customer Service Ambassador
1 day ago
Job Summary
The Customer Service Ambassador role is an excellent opportunity for a motivated and engaging individual to join the Harwoods Ltd team. As a key member of our front-of-house team, you will be responsible for ensuring that all customers and visitors receive a warm and welcoming experience.
Key Responsibilities
- Provide exceptional customer service, ensuring that all interactions are professional and courteous.
- Manage the reception area, ensuring it is tidy and well maintained at all times.
- Direct customers to the seating area, offering refreshments as needed.
- Handle and coordinate all calls and visitors, taking full details of the caller's business, paging members of staff as required.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer waiting areas clean and tidy, ensuring that the kitchen area is also well maintained.
- Process all outgoing post correctly, ready for despatch each evening.
- Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Requirements
- Smart appearance.
- Competency in numeracy, literacy, and IT.
- Desirable: Relevant previous job history.
About Harwoods Ltd
Harwoods Ltd is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement.
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