Customer Service Representative

8 hours ago


Crawley, West Sussex, United Kingdom Consult Full time
About the Role

We're seeking a skilled Customer Service Representative to join our team at Consult. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support.

Your responsibilities will include:

  • Handling inbound calls and emails from customers and sales representatives
  • Processing orders and payments efficiently
  • Tracking orders and providing updates to customers
  • Offering product advice and support
  • Addressing customer finance inquiries
  • Setting up accounts in our ERP system
  • Coordinating special deliveries or pickups
  • Adhering to compliance standards and regulations

Key Skills:

To succeed in this role, you will need:

  • Proven customer service experience
  • Proficiency in using ERP systems, such as SAP
  • Strong numerical and financial acumen
  • Excellent communication skills, both verbal and written
  • A team-oriented mindset and a willingness to help others
  • A keen eye for detail and a commitment to accuracy
  • A customer-focused approach and a pragmatic problem-solving style

What's On Offer:

Our client offers a competitive salary, a comprehensive benefits package, and a supportive work environment within a world-class facility.



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