Customer Service Team Lead

1 week ago


Crawley, West Sussex, United Kingdom Little Vegas Full time

Job Description: Service Delivery Manager

Salary Details: £12.20 per hour

At Little Vegas, we are committed to delivering exceptional customer service and creating a fun and exciting experience for our customers.

We are seeking a highly motivated and customer-focused Service Delivery Manager to join our team.

The successful candidate will be responsible for ensuring that our customers receive a high level of service, every time they visit us.

Key Responsibilities:

• Deliver exceptional customer service, ensuring that our customers have a positive experience

• Lead and motivate a team of customer-facing staff, providing guidance and support to ensure they are equipped to deliver excellent service

• Work closely with the management team to develop and implement strategies to improve customer service and satisfaction

Requirements:

• Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service

• Excellent communication and leadership skills, with the ability to motivate and inspire a team

• Ability to work flexibly, including evenings and weekends

• DBS background check required

Paid overtime available.



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