Customer Service Team Lead
1 week ago
Job Description: Service Delivery Manager
Salary Details: £12.20 per hour
At Little Vegas, we are committed to delivering exceptional customer service and creating a fun and exciting experience for our customers.
We are seeking a highly motivated and customer-focused Service Delivery Manager to join our team.
The successful candidate will be responsible for ensuring that our customers receive a high level of service, every time they visit us.
Key Responsibilities:
• Deliver exceptional customer service, ensuring that our customers have a positive experience
• Lead and motivate a team of customer-facing staff, providing guidance and support to ensure they are equipped to deliver excellent service
• Work closely with the management team to develop and implement strategies to improve customer service and satisfaction
Requirements:
• Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service
• Excellent communication and leadership skills, with the ability to motivate and inspire a team
• Ability to work flexibly, including evenings and weekends
• DBS background check required
Paid overtime available.
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