Customer Service Team Associate

2 months ago

Crawley, West Sussex, United Kingdom Slim Chickens Full time
Customer Service Team Associate

ROLE SUMMARY

We are in search of an enthusiastic and personable individual to become a part of our Customer Service team at Slim Chickens.

Company Overview

As a leading multi-brand franchisee, we are passionate about culinary excellence and hospitality. Our ambitious goal is to expand with over 25 new locations across the UK in the next few years, representing various brands.

Our dedicated teams, who provide exceptional food and service to our customers, are the heart of our operations. We celebrate uniqueness, appreciate hard work, and encourage growth in every position.

About Slim Chickens

Slim Chickens is a vibrant fast-casual dining brand that has gained immense popularity in the U.S.A and is swiftly making its mark in the UK. Our commitment to Southern hospitality and freshly prepared chicken has resonated with many, making us a favorite among the British public since our introduction.

As we expand in the UK, we are building a team of passionate and driven individuals to ensure outstanding customer experiences and support the establishment of new locations.

Renowned for our premium quality chicken, marinated in buttermilk, hand-breaded, and cooked to order, we offer meals that are genuine, social, and welcoming to everyone.

Key Responsibilities

As a Customer Service Team Associate, you will play a crucial role in our operations by engaging with customers daily and shaping their experiences. Your responsibilities will include:

  • Providing information about our menu and assisting customers with their selections.
  • Preparing our delicious chicken and handling transactions.
  • Delivering orders and ensuring the cleanliness of the restaurant.
  • Addressing customer needs and delivering exceptional service to create memorable experiences.

The ideal candidate should have a friendly demeanor, be a team player, and thrive in a fast-paced environment that demands quick thinking and alertness.

Work Environment

Please note that this position can be demanding at times, requiring flexibility in working hours. Maintaining a positive attitude during challenging situations is essential. While this role may not be suitable for everyone, the fulfillment of contributing to a collaborative team effort can be immensely rewarding.

Benefits

  • Competitive hourly wage ranging from £9.25 to £10.50.
  • Opportunity for career advancement within a rapidly growing company.
  • Participation in a pension scheme.
  • 28 days of paid holiday (pro-rated for part-time employees).
  • Join a fun, motivated, and expanding team.
  • Access to advanced pay through Wage Stream.
  • 50% discount on meals for you and up to 5 friends at our restaurants (terms apply).
  • Complimentary meal during shifts.
  • Focus on personal growth and development with support at every step.
  • Stable contracted hours to accommodate your lifestyle, avoiding zero-hour contracts.
  • A regularly replaced uniform to take pride in.
  • Engagement in the intriguing Mystery Diner program, with potential pay boosts.

Applicants must be at least 18 years old to apply for this position.

If you identify with the above description, we invite you to consider joining our team and becoming part of the Slim Chickens family.

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