Guest Services Associate

4 weeks ago


Crawley, West Sussex, United Kingdom Splendid Hospitality Group Full time
Job Title: Guest Services Associate

We are seeking a Guest Services Associate to join our team at Splendid Hospitality Group. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Operate the premises 24/7, ensuring the smooth running of the hotel
  • Set up the buffet system in the restaurant area for mealtimes
  • Adhere to Food Safety and Hygiene practices
  • Clear and sanitize tables in the restaurant and reception areas
  • Maintain the cleanliness and tidiness of public areas, stores, and staff rooms
  • Deal with guest queries in a polite and friendly manner
  • Record all complaints, comments, and special requests in the daily handover log
  • Communicate effectively with other departments to ensure minimal impact on guest service

What We Offer:

  • Free meals on duty
  • Free parking
  • Apprenticeship programs available
  • Learning and development opportunities through our Leadership Development Programs
  • Heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide
  • Uniform provided
  • 24/7 Employee Assistance Program for you and your family
  • Life assurance
  • 28 holiday days (pro rata for part-time)
  • Automatic enrolment into a workplace pension scheme

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.



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