Facilities Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom dentsu Full time

About the Role:

We are seeking a highly skilled and motivated Facilities Assistant to join our team at dentsu. As a key member of our Facilities team, you will play a vital role in ensuring the smooth and efficient operation of our offices and services.

Key Responsibilities:

  • Support the business in ensuring a high level of service delivery experience through the operation of mailroom services and other facilities-related tasks.
  • Contribute to the performance of the Facilities department and its ongoing continuous improvement.
  • Proactively report maintenance and Health & Safety issues as part of routine inspections.
  • Ensure dentsu Facilities procedures, policies, and systems are implemented and reviewed to meet business objectives.
  • Support security policies through clear desk policy implementation, laptop security, and spare key management.
  • Procure goods and services in line with budget, including stationery and office supplies, security consumables, and off-site archiving.
  • Support the Front of House team with meeting room requirement set-ups through continuous and proactive engagement.
  • Maintenance and delivery of dentsu poster communications policy throughout the building.
  • Continuously support a safe environment for employees and visitors by having regard for all Health and Safety legislation and dentsu Policy and Procedures.
  • Promote dentsu Policy and Procedures by undertaking new starter Health and Safety inductions and assessments.
  • Undertake various H&S checks throughout the building, including weekly floor walks, reporting on slips, trips, and hazards.
  • Provide multi-skilled cover and support for the Facilities Helpdesk and Front of House teams when necessary.
  • Deliver quality mailroom services by meeting all appropriate SLAs and delivering a consistent service that exceeds customer expectations.

About You:

We are looking for a self-starter with strong eye for detail, excellent customer service skills, and the ability to innovate and consider improved ways of working. You should have a good understanding of Outlook and Microsoft Office, as well as the ability to communicate clearly and effectively.

About dentsu:

We are dentsu, a global leader in media, CXM, and creative services. We help our clients win, keep, and grow their best customers with best-in-class services and solutions. Our '8 ways' shape and guide the way we do things, so that, together, we can achieve the 'never before' for our clients, for society, and for each other.

Proud of Difference:

We are proud to be different, and we know that starts with you. You will not be defined by your race, gender, sexual-orientation, age, or disability, but by your thinking and actions. We want you to bring your whole self to work, because leaving nothing behind, helps us stay ahead.

About Our Benefits:

We offer a range of benefits, including 25 days' holiday plus your birthday off, 2 paid volunteering days each year, and 3 wellness days per year. We also provide pension contributions, life assurance, private health care, income protection, critical illness cover, travel season ticket loans, a cycle to work scheme, free eye tests, and a range of great local and national discounts from leading retailers.

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