Technical Support Specialist
1 week ago
Are you passionate about technology and looking for a challenging role? We have an exciting opportunity for a Technical Support Engineer to join our dynamic IT team at Agilis Recruitment Ltd.
About the RoleWe are seeking a highly motivated and experienced Technical Support Engineer to provide first and second-line IT support to our end-users. As a key member of our IT team, you will be responsible for provisioning, maintaining, monitoring, and troubleshooting hardware, software, and operating systems.
Key Responsibilities- Provide technical support to end-users via phone, email, and in-person
- Manage and support critical IT infrastructure, including servers, firewalls, storage arrays, and phone systems
- Respond to support calls with a customer-focused approach, keeping communication clear and resolving issues quickly
- Test and optimize disaster recovery plans to ensure business continuity
- Participate in ad-hoc projects as part of the broader IT group, enhancing your skills and knowledge
- 1-2 years of experience in IT support, with a solid understanding of various hardware, software vendors, and platforms
- Familiarity with Microsoft Azure and Office 365, with bonus points for experience with Oracle, SQL databases, or Crystal Reports
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please apply today
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