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Technical Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time

Position Overview:

We are seeking a Technical Support Specialist who possesses the ability to diagnose and resolve hardware and software issues while demonstrating exceptional customer service skills. This role is vital for a reputable organization that provides a diverse array of technical solutions and equipment for the Retail and Hospitality sectors.

Deployment Areas:

North West (Note: This position may require travel across the UK and occasional overnight stays).

Experience Level: All levels of experience are welcomed.

If you have a background in the installation, integration, and testing of EPoS systems, it would be advantageous. However, prior experience is not mandatory as comprehensive training on EPoS systems will be provided. What is essential is your experience in IT Support, Electronic Equipment Installation, Telecommunications, or a similar field where you have installed, supported, and troubleshot electronic devices.

Compensation: £27,057 per annum (including on-call supplement)

Employment Type: Full-Time, Permanent

Work Schedule: 13-hour shifts on a 3 days on, 3 days off rotation (including weekends and bank holidays).

Important Note: A Full UK Manual Driver's License is required for this position.

This role entails daily travel to client locations, which may include overnight stays.

Job Responsibilities:

As a Technical Support Specialist, your responsibilities will include:

  • Conducting regular visits to client sites for the purpose of installing, refurbishing, and maintaining various technical equipment, including EPoS systems, chip and pin devices, tablets, digital signage, media displays, kitchen management systems, routers, Wi-Fi, and other relevant IT hardware.
  • Traveling to client locations to perform on-site equipment replacements, minimizing downtime during the process.
  • Setting up Wi-Fi devices and diagnosing faults with data network cables on-site.
  • Troubleshooting and resolving technical, hardware, or software issues during site visits, escalating to the appropriate team when immediate solutions are not available.
  • Documenting troubleshooting steps and actions, ensuring client sign-off before task completion.

Qualifications:

Experience in EPoS installation within the retail or hospitality sector is preferred. However, candidates with backgrounds in IT Support, Installations, Telecommunications, or similar environments where hardware devices are installed and supported will also be considered. Additional training on EPoS installation will be provided.

Essential Requirements: Willingness to travel to client sites daily.

Candidates should possess a technical mindset, a logical approach to troubleshooting, and experience in identifying faults with data network cables. Previous experience as an IT Support Engineer, Network Engineer, or Telecommunications Engineer, particularly in the retail or hospitality industry, is highly desirable.

Experience:

  • 1 year of IT support experience (preferred)
  • 1 year of EPoS experience (preferred)

Licenses/Certifications:

  • UK Manual Driving License (required)

Willingness to Travel:

  • 100% (preferred)

Excellent communication skills (both written and verbal) are essential.

Benefits:

Company Vehicle and Fuel Card: We provide our employees with a company vehicle and a fuel card, ensuring you have the necessary transportation for your duties without incurring personal expenses.

Additional Benefits: We prioritize our employees' well-being and job satisfaction. In addition to the company vehicle and fuel card, we offer a comprehensive benefits package, including:

  • Training: Opportunities for continuous learning and professional development.
  • Annual Performance Bonus: Recognition and rewards for exceptional contributions.
  • Annual Leave: 19.6 days of annual leave, including bank holidays.
  • Company Events: Regular team-building activities and celebrations to foster a collaborative work environment.