Senior Technical Support Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Excelerate Full time £38,000 - £42,000
Job Title: Senior Technical Support Specialist

Job Summary:

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Excelerate. As a key member of our IT department, you will be responsible for providing expert technical support to our customers, ensuring that their IT needs are met and exceeded.

Key Responsibilities:

* Provide senior technical support to customers, resolving complex IT issues and escalating as necessary
* Collaborate with project managers to lead on IT infrastructure projects, ensuring timely and cost-effective delivery
* Develop and maintain good working relationships with customers, understanding their organization strategy and creating IT solutions to meet their needs
* Maintain a high level of customer satisfaction, meeting or exceeding service level agreements

Requirements:

* Experience in a managed service provider or similar IT support environment, covering multiple technical areas
* Strong knowledge of IT infrastructure, including networking operating systems, switches, routers, and firewalls
* Excellent troubleshooting and problem-solving skills, with the ability to work under pressure
* ITIL certification and/or excellent working knowledge of Windows Server and Windows operating systems

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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