Senior Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Excelerate. As a key member of our IT department, you will be responsible for providing expert technical support to our customers, ensuring that their IT needs are met and exceeded.
Key Responsibilities:
* Provide senior technical support to customers, resolving complex IT issues and escalating as necessary
* Collaborate with project managers to lead on IT infrastructure projects, ensuring timely and cost-effective delivery
* Develop and maintain good working relationships with customers, understanding their organization strategy and creating IT solutions to meet their needs
* Maintain a high level of customer satisfaction, meeting or exceeding service level agreements
Requirements:
* Experience in a managed service provider or similar IT support environment, covering multiple technical areas
* Strong knowledge of IT infrastructure, including networking operating systems, switches, routers, and firewalls
* Excellent troubleshooting and problem-solving skills, with the ability to work under pressure
* ITIL certification and/or excellent working knowledge of Windows Server and Windows operating systems
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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