IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team in Gloucester. As a key member of our technical support team, you will be responsible for providing first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting.
Key Responsibilities:
- Provide first-line technical support for IT issues
- Log, prioritize, and manage support tickets
- Diagnose and resolve IT-related problems
- Escalate complex issues to senior engineers
- Maintain up-to-date knowledge of company products and services
Requirements:
- Minimum 1 year of experience in a similar IT support role
- Strong knowledge of Windows operating systems, Office 365, and basic networking concepts
- Excellent problem-solving skills with a proactive and customer-focused mindset
- Ability to work independently and effectively prioritize tasks
- Great communication skills with the ability to explain technical issues
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