IT Infrastructure Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Full time
Job Description

Technical Support Professional

We are seeking a highly skilled Technical Support Professional to join our IT team at 100% IT Recruitment. As an IT Infrastructure Specialist, you will be responsible for ensuring the smooth operation of our IT systems and providing top-notch support to our users.

Key Responsibilities:

  • Manage the performance and maintenance of our software platforms
  • Monitor IT usage and ensure access to the network and applications is suitably controlled
  • Provide technical support for users, including 1st line and 2nd line / Desktop Support
  • Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project
  • Manage inventory of hardware and software
  • Perform and check backups

Requirements:

  • Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management
  • Enthusiasm, drive and a proactive attitude to cope with the demands of this busy department
  • Outstanding customer care
  • Excellent communication skills, able to work well within a small team and establish good working relationships with all users
  • The ability to work under pressure and prioritise workload effectively
  • Be capable of showing initiative, including the ability to think ahead and work flexibly
  • A willingness to learn and develop as technology and best practice evolves
  • Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform


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