IT Infrastructure Specialist
4 weeks ago
Technical Support Professional
We are seeking a highly skilled Technical Support Professional to join our IT team at 100% IT Recruitment. As an IT Infrastructure Specialist, you will be responsible for ensuring the smooth operation of our IT systems and providing top-notch support to our users.
Key Responsibilities:
- Manage the performance and maintenance of our software platforms
- Monitor IT usage and ensure access to the network and applications is suitably controlled
- Provide technical support for users, including 1st line and 2nd line / Desktop Support
- Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project
- Manage inventory of hardware and software
- Perform and check backups
Requirements:
- Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management
- Enthusiasm, drive and a proactive attitude to cope with the demands of this busy department
- Outstanding customer care
- Excellent communication skills, able to work well within a small team and establish good working relationships with all users
- The ability to work under pressure and prioritise workload effectively
- Be capable of showing initiative, including the ability to think ahead and work flexibly
- A willingness to learn and develop as technology and best practice evolves
- Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform
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