Technical Support Specialist

1 month ago


Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at nGeneration. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients in the retail and hospitality industry.

Key Responsibilities:

* Conduct daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.

* Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.

* Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.

* Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

* Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.

Requirements:

* Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.

* Essential requirement: Willingness to travel to client sites daily.

* Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Benefits:

* Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties.

* Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

* Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.

* Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.

* 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.

* Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.

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