Technical Field Support Specialist

1 month ago


Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Overview:

nGeneration is seeking a skilled Technical Field Support Specialist to join our team. As a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

Key Responsibilities:
  • Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
  • Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
  • Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.

Requirements:
  • Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered.
  • Essential requirement: Willingness to travel to client sites daily.
  • Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.

Benefits:
  • Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
  • Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees.
  • 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.


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