Technical Support Specialist

3 weeks ago


Gloucester, Gloucestershire, United Kingdom nGeneration Full time
nGeneration: A Leader in Retail and Hospitality Technical Services

We are seeking a highly skilled Field Service Engineer / Field Support Technician to join our team at nGeneration.


As a Field Service Engineer / Field Support Technician, you will be responsible for providing top-notch technical support and maintenance services to our clients in the retail and hospitality industry.


Your primary duties will include visiting client sites to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.


You will also conduct site surveys and audits to determine client requirements and specifications for installing or servicing technical equipment and hardware.


Additionally, you will troubleshoot and resolve technical, hardware, or software issues during site visits, ensuring that all issues are resolved promptly and efficiently.


**Key Responsibilities:**



  • Install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
  • Conduct site surveys and audits to determine client requirements and specifications for installing or servicing technical equipment and hardware.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits.

**Requirements:**



  • Experience in installing EPoS within the retail or hospitality industry (ideal).
  • Experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot.
  • Willingness to travel to client sites daily.
  • Technical mindset, logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.

**What We Offer:**


nGeneration provides a comprehensive range of benefits, including:



  • Company Van and Fuel Card.
  • Training opportunities to enhance your skills and knowledge.
  • Annual Performance Bonus.
  • 19.6 Days Annual Leave including Bank Holidays.
  • Company Events and Team Parties.

Join nGeneration and become a part of our team of skilled technical professionals dedicated to delivering exceptional services to our clients.



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