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Technical Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Omega Resource Group Full time
Job Description

Job Title: Technical Support Engineer

Company: Omega Resource Group

Job Type: Permanent

Salary: Up to £44,000

Location: Gloucester

About the Role:

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a fundamental role in the company's operational capability.

Key Responsibilities:

  • Provide exceptional customer support and build relationships with manufacturers.
  • Work with the projects team to produce surveys and conduct site visits, field activities, and installations.
  • Stay up-to-date with modern communication technologies and contribute ideas for fault finding methodologies.

Qualifications and Requirements:

  • Excellent communication skills, both verbally and written, internally and externally.
  • Comfortable engaging with customers and suppliers on technical and project-related matters.
  • Experience using Microsoft applications, such as Word, Excel, and PowerPoint.
  • Specialist knowledge in Optical Networks and associated hardware.
  • Familiarity with test equipment, such as optical power meters, light sources, BERTs, cellular scanners, and multi-meters.
  • Familiarity with Cellular RTE, Routing & Switching protocols, and network synchronization.
  • Able to conduct testing and produce comprehensive test documentation/reports.
  • Ability to work under pressure and meet deadlines.
  • Available to carry out field activities, including GPS & cabinet surveys, installation of telecoms equipment, commissioning, and fault rectification.

What We Offer:

  • Auto-enrolment to a pension scheme after a successful 6-month probation.
  • 20 days Annual Leave plus 8 days Bank Holiday.
  • 1-day extra Birthday Leave.
  • Professional opportunities for growth and development.

About Us:

Omega Resource Group is an employment agency specializing in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing sectors.

We are committed to providing our clients with the best talent in the industry. If you are a technical support engineer or telecoms engineer looking for a new challenge, we encourage you to apply for this role.