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Technical Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Agilis Recruitment Full time

Technical Support Specialist

Agilis Recruitment is seeking a skilled Technical Support Specialist to join our team. As a key player in our dynamic IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to clients via phone, email, and in-person.
  • Hardware and Software Support: Troubleshoot and resolve issues related to hardware, software, and operating systems.
  • Infrastructure Management: Manage and maintain critical IT infrastructure, including servers, firewalls, storage arrays, and phone systems.
  • Disaster Recovery: Test and optimize disaster recovery plans to ensure business continuity.
  • Project Work: Participate in ad-hoc projects to enhance your skills and contribute to the growth of our IT department.

Requirements:

  • Experience: 1-2 years of experience in a technical support role, with a strong understanding of various hardware, software vendors, and platforms.
  • Skills: Familiarity with Microsoft Azure and Office 365, with bonus points for experience with Oracle, SQL databases, or Crystal Reports.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

What We Offer:

  • Competitive Salary: Up to £28,000 per annum.
  • Opportunities for Growth: Join a dynamic team and take on new challenges to enhance your skills and career.
  • International Travel: Opportunities to travel internationally to our clients' sites.