Technical Customer Service Representative
2 weeks ago
Brook Street is seeking a skilled Technical Customer Advisor to join their growing team. This role presents an exciting opportunity to work within a small, friendly team that encourages in-house development and career progression.
Key Responsibilities:
- Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
- Process customer orders using mapping tools and other relevant systems.
- Monitor and manage internal systems to ensure smooth operations related to the role.
- Provide support to other teams, such as sales and consultancy.
- Recommend appropriate products and services based on customer needs and preferences.
Requirements:
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Interest in IT/data.
- Proficiency in using Google packages (e.g., Sheets, Slides, Docs, Gmail).
Benefits:
- 25 days holiday plus bank holidays.
- Birthday day off.
- Excellent pension scheme.
- Discounts on major retailers.
- Wealth centre with free fitness classes.
- Pets allowed in the office.
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