ITIL V4 Practitioner
3 weeks ago
We are seeking an experienced ITIL V4 Practitioner to join our team at boxxe. As an ITIL V4 Practitioner, you will play a critical role in driving business improvement and innovation through the application of ITIL V4 best practices.
Your primary responsibilities will include delivering high-quality services that meet customer needs, ensuring service availability through proactive configuration and maintenance, and supporting incident, problem, and change management processes.
In addition to these key responsibilities, you will also be required to provide support for customer needs by addressing incidents reported through ticketing systems and telephone within contracted SLAs. This will involve troubleshooting, diagnosing, and administering user and infrastructure environments, including software, hardware, and configurations for on-premise and cloud-based customers.
Another important aspect of this role is monitoring network performance proactively and reactively, identifying and addressing issues through the Monitoring Platform. You will also be responsible for following the Knowledge Management process, including writing, reviewing, and updating Knowledge Articles.
A successful candidate will possess a strong understanding of ITIL V4 principles and practices, as well as experience with Microsoft Operating Systems (Windows 8+ / Windows Server 2016+). Expertise in administering and optimizing networks, operating systems, storage devices, and applications, including SQL Databases, is essential.
Experience with Microsoft Office 365 and Intune is also required. Excellent communication and interpersonal skills, with the ability to mentor and upskill colleagues across the service desk, are necessary for success in this role. Flexibility and willingness to travel within the UK are also required.
The salary range for this position is £45,000 - £60,000 per annum, depending on experience, plus benefits including flexible working hours, opportunities for professional development, and a comprehensive employee assistance program.
We strive to create a workplace where everyone feels welcome and supported. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
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ITIL V4 Compliant Systems Administrator
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeWe are seeking a highly skilled ITIL V4 Compliant Systems Administrator to join our team at boxxe. As a key member of our Managed Services team, you will be responsible for ensuring the availability and reliability of our managed customers' systems and infrastructure while providing exceptional customer service.The ideal candidate will have a strong...
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IT Infrastructure Specialist
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeJob OverviewAt boxxe, we are seeking a skilled IT Infrastructure Specialist to join our team. As a key member of our 2nd line support team, you will be responsible for managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.Key Responsibilities* Provide exceptional customer service by addressing incidents...
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System Administrator
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeJob DescriptionJoin us at boxxe as a System Administrator and contribute to delivering exceptional customer experiences. As part of our 2nd line support team, you will be responsible for managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.Duties and Responsibilities* Deliver outstanding customer service by...
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Technical Support Engineer
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeAbout the RoleWe are currently seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our managed customers, ensuring system availability, and supporting incident, problem, and change management processes.Main Responsibilities* Address incidents and requests from customers via...
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Senior Technical Support Specialist
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full time**Job Title:** Senior Technical Support SpecialistCompany OverviewAt boxxe, we take a human-centric approach to technology. Our team members collaborate closely to drive meaningful relationships, deep expertise, and practical know-how in technology.Estimated Salary: £45,000 - £55,000 per annumWe are looking for a skilled professional to manage systems and...
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Technical Support Specialist
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeSystem Administration Role at boxxeWe are seeking a skilled professional to manage systems and infrastructure for our managed customers while adhering to ITIL V4 best practices. This role involves delivering outstanding customer service, ensuring system availability through proactive configuration and maintenance, and supporting incident, problem, and change...
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Systems Engineer
2 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeAbout the JobWe're seeking an experienced Systems Engineer to join our 2nd line team. As a key member of our technical support team, you'll be responsible for managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.Main ResponsibilitiesYou'll be responsible for:Ensuring system availability through proactive...
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IT Infrastructure Manager
2 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeAbout the RoleWe're looking for an experienced Systems Engineer to join our 2nd line team. As a key member of our technical support team, you'll be responsible for managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.ResponsibilitiesYou'll be responsible for:Providing outstanding customer service to our...
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Network Engineer
2 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeWe are looking for an exceptional Network Engineer - Managed Services to join our team at boxxe. As a Network Engineer, you will be responsible for designing, implementing, and maintaining network architectures for our managed customers while adhering to ITIL V4 best practices.Your key responsibilities will include delivering high-quality network solutions,...
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Infrastructure Support Specialist
3 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeWe are seeking a highly skilled Infrastructure Support Specialist to join our team at boxxe. As an Infrastructure Support Specialist, you will play a critical role in managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.Your primary responsibilities will include delivering outstanding customer service,...
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Technical Support Specialist
2 weeks ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeAbout UsAt boxxe, we're driven by a passion for technology and a commitment to making it human. Our team of experts is dedicated to delivering exceptional customer service and ensuring the smooth operation of our managed services.Job DescriptionWe're seeking an experienced Systems Engineer to join our 2nd line team. As a key member of our technical support...
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boxxe | 2nd Line Engineer
6 days ago
kettering, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we...
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2nd Line Engineer
1 month ago
Kettering, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we...
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2nd Line Engineer
1 month ago
Kettering, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we...
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2nd Line Engineer
1 month ago
Kettering, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we...
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2nd Line Engineer
4 weeks ago
Kettering, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we...
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2nd Line Engineer
1 month ago
Kettering, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we...
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2nd Line Engineer
1 month ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we...
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2nd Line Engineer
1 month ago
Kettering, Northamptonshire, United Kingdom boxxe Full timeFor us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we...