Technical Support Engineer

7 days ago


Kettering, Northamptonshire, United Kingdom boxxe Full time
About the Role
We are currently seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our managed customers, ensuring system availability, and supporting incident, problem, and change management processes.

Main Responsibilities
* Address incidents and requests from customers via phone, email, or ticketing systems.
* Troubleshoot and resolve technical issues related to software, hardware, and network configuration.
* Collaborate with other teams to ensure seamless delivery of services and resolutions.

Requirements
* Strong understanding of ITIL V4 best practices and industry-standard tools and technologies.
* Excellent communication and problem-solving skills.
* Ability to work effectively in a team environment and adapt to changing priorities.

Working Conditions
* Full-time position, Monday to Friday (with some flexibility).
* Rotating shift pattern, including evenings and weekends on a rota basis.

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