2nd Line Engineer

3 days ago

Kettering Northamptonshire, United Kingdom boxxe Full time

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit in to the big picture ✨

We are looking for a skilled professional to manage systems and infrastructure for boxxe’s managed customers while adhering to ITIL V4 best practices. You will deliver outstanding customer service, ensure system availability through proactive configuration and maintenance, and support incident, problem, and change management processes. Continuous professional development is encouraged to strengthen your IT expertise and support our diverse range of managed services.

What you’ll be doing

  • Provide support for customer needs by addressing incidents reported through ticketing systems and telephone within contracted SLAs.
  • Proactively manage incidents, major incidents, problems, requests, and changes.
  • Raise and progress RFCs within the Change Management process.
  • Maintain effective communication with both external and internal customers.
  • Troubleshoot, diagnose, and administer user and infrastructure environments, including software, hardware, and configurations for on-premise and cloud-based customers.
  • Monitor network performance proactively and reactively, identifying and addressing issues through the Monitoring Platform.
  • Follow the Knowledge Management process, including writing, reviewing, and updating Knowledge Articles.
  • Deliver proactive and reactive maintenance to ensure systems are secure and up-to-date with patches.
  • Collaborate with the 2nd line team to share knowledge and expertise.
  • Liaise with 3rd parties and boxxe technical personnel to resolve issues effectively.
  • Develop innovative solutions and make recommendations for continuous improvement.
  • Work closely with the wider boxxe team to provide exceptional customer support.
  • Operate within a rotating shift pattern
  • Participate in the Out-of-Hours 24/7 2nd line on-call rota.

What experience we think you’ll need

  • Microsoft Certification (MCP/MCSA/MCSE/Azure Administrator level) or equivalent experience.
  • Proven experience in installing, configuring, and troubleshooting Windows-based environments.
  • Expertise in administering and optimising networks, operating systems, storage devices, and applications, including SQL Databases.
  • Hands-on cloud experience, preferably in Azure.
  • Experience with Microsoft Office 365 and Intune.
  • Ability to package and deploy apps within Intune and the company portal.
  • Strong knowledge of Microsoft Operating Systems (Windows 8+ / Windows Server 2016+).
  • Experience with virtualisation and containerisation tools (e.g., VMware, Hyper-V, Citrix).
  • Proficiency in monitoring systems (e.g., Logic Monitor, PRTG, SolarWinds).
  • Familiarity with automation software (desirable).
  • High accuracy and attention to detail.
  • Effective ticket management skills.
  • Ability to mentor and upskill colleagues across the service desk.
  • Familiarity with ITIL4 Practices.
  • Flexibility and willingness to travel within the UK.

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

  • 2nd Line Engineer

    2 days ago

    Kettering, United Kingdom boxxe Full time

    For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we...

  • 2nd Line Support Engineer

    1 month ago

    Brixworth, Northamptonshire, United Kingdom Franklin Fitch Full time €35,000

    2nd Line Support Engineer Salary – Up to £35,000 Location – Brixworth - Onsite An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus. This role offers a blend of operational responsibilities and project support,...

  • 2nd Line Support Engineer

    4 weeks ago

    Brixworth, Northamptonshire, United Kingdom Franklin Fitch Full time €35,000

    2nd Line Support Engineer Salary – Up to £35,000 Location – Brixworth - Onsite An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus. This role offers a blend of operational responsibilities and project support,...

  • 2nd Line Engineer

    4 days ago

    Kettering, United Kingdom boxxe Full time

    For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we...

  • 2nd Line Engineer

    4 days ago

    Kettering, United Kingdom boxxe Full time

    For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we...

  • 2nd Line Engineer

    1 day ago

    Kettering, United Kingdom boxxe Full time

    For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we...

  • 1st / 2nd Line Support Analyst - On-Site Kettering

    3 weeks ago

    Kettering, United Kingdom CV-Library Full time

    Job description Network IT Recruitment is currently recruiting for a 1st / 2nd Line Support Analyst to join our client on a 3 month initial contract.   Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials.   Due to an increased workload, they...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    Kettering, United Kingdom Network IT Recruitment Full time

    Job descriptionNetwork IT Recruitment is currently recruiting for a 1st/2nd Line Support Analyst to join our client on a 3 month initial contract. Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials. Due to an increased workload, they are looking to build...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    Kettering, United Kingdom Network IT Recruitment Full time

    Job Description Job description Network IT Recruitment is currently recruiting for a 1st/2nd Line Support Analyst to join our client on a 3 month initial contract.Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials.Due to an increased workload, they are...

  • Digital Solutions Engineer

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom NHS Full time

    Job SummaryWe are seeking a skilled Digital Solutions Engineer to join our team at Kettering General Hospital NHS Foundation Trust. The successful candidate will be responsible for providing 2nd line technical support to end-users, acting as a liaison between 1st and 2nd line support, and responding to Service Desk calls that cannot be resolved by the 1st...

  • Engineer - Project Engineering

    3 weeks ago

    Kettering, Northamptonshire, United Kingdom APRIL QUEST LIMITED Full time

    A global Food Manufacturing business are currently on the lookout for Project Engineers to join the team, their products are exported to many different countries around the world and feature in over half of UK households. 5% company bonus ~ Private Healthcare for employee and partner ~ Strong Pension Scheme ~+ Info about what the Project Engineer role...

  • Senior ICT Support Specialist

    4 weeks ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    Kettering General Hospital NHS Foundation Trust is seeking a skilled Senior ICT Support Specialist to join their team. This role will play a vital part in providing 2nd line technical support for the Group, ensuring maximum availability, performance, and utilization of ICT systems.About the RoleThis challenging position involves providing technical support...

  • Project Engineer

    3 weeks ago

    Kettering, Northamptonshire, United Kingdom APRIL QUEST LIMITED Full time

    A global Food Manufacturing business are currently on the lookout for Project Engineers to join the team, their products are exported to many different countries around the world and feature in over half of UK households. Benefits 7.5% company bonus Private Healthcare for employee and partner Strong Pension Scheme + many more Info about what the Project...

  • Development and Design Engineer

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom ATA Recruitment Full time €40,000 - €45,000

    Design & Development Engineer Northamptonshire £Our client provides design, manufacturing, service and installation services for heavy duty materials handling systems used across a wide range of sectors. The business has an incredibly low turnover of staff due to their great culture and their focus on staff development. As part of their expansion...

  • Network Support

    6 months ago

    Kettering, United Kingdom Pioneer Selection Full time

    Contract type: - Permanent- Location: - Kettering- Sector: - Technology- Salary: - £36k per year per annum- Reference: - 51907- Contact name: - Adem Halil- Published: - about 1 hour agoJob description **Exciting IT Support Engineer Opportunity** **Location: Kettering** **Salary: £36,000 per annum + £5,000 car allowance** **Hybrid Role - 2 days in the...

  • Plumbing And Heating Engineer

    7 days ago

    Dallington, Northamptonshire, United Kingdom CV-Library Full time

    Job description About Us Keystone Building & Renovation is a fast growing property services company undertaking a range of works from general maintenance and repair through to full scale building and renovation projects. Kindness is at the heart of everything we do, many of our clients house vulnerable people and so treating people with dignity and respect...

  • Plumbing And Heating Engineer

    6 days ago

    Dallington, Northamptonshire, United Kingdom Total Spectrum Full time

    Job description About Us Keystone Building & Renovation is a fast growing property services company undertaking a range of works from general maintenance and repair through to full scale building and renovation projects. Kindness is at the heart of everything we do, many of our clients house vulnerable people and so treating people with dignity and respect...

  • Reliability Engineer

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Weetabix Full time

    Weetabix values diversity and equality in all aspects of its business, including Recruitment.Job OverviewThis position requires a reliable and skilled Maintenance Shift Engineer to work in a fast-paced production environment supporting multiple facilities. The successful candidate will work closely with a small, highly skilled team to ensure efficient and...

  • Data Engineer Automation

    1 week ago

    Brackley, Northamptonshire, United Kingdom The Mercedes AMG-PETRONAS Formula One Team Full time

    At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamilton and Grand Prix winner George Russell. Whether working in our Operations, Technical, Race or Business Support functions, we are all in and aspire to build the...

  • New Build Plumber

    6 months ago

    Kettering, United Kingdom LPHC Full time

    Due to increased workload we are currently looking for an experienced plumber/heating engineer to join our team. Tasks will involve 1st fixing and 2nd fixing on new build housing sites. Applicants MUST have previous new build site experience. Good earning potential with bonus rate available. Experience commissioning ASHP would be helpful. NVQ 3...