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2nd Line Support Engineer

2 months ago

Brixworth Northamptonshire, United Kingdom Franklin Fitch Full time €35,000

2nd Line Support Engineer

Salary – Up to £35,000

Location – Brixworth - Onsite

An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus.

This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.

Responsibilities:

  • IT Operational Support: Provide exceptional operational support across the business for all IT services.
  • Customer Service: Must display strong customer service skills with a positive and supportive attitude.
  • Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
  • Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
  • Relationship Building: Cultivate successful relationships within the team and with third parties.
  • Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.

Requirements:

  • Experience : Previous experience in IT support or service desk roles.
  • Certifications : Foundation certificate in ITIL is preferred.
  • Communication : Excellent spoken and written English is essential.
  • Technical Knowledge : Broad technical expertise and familiarity with ITIL best practices.
  • Flexibility : Must be able to provide after-hours support, including race team support on a rotational basis.

Benefits:

  1. Life assurance
  2. Health Insurance
  3. Career growth
  4. Development opportunities