Helpdesk Professional

2 weeks ago

Northamptonshire, United Kingdom More Recruitment Solutions Full time
Service Desk Analyst Role

We are looking for a skilled Service Desk Analyst to join our Operations team. This is a great opportunity to work with multiple technologies and gain experience in a fast-paced Service Desk environment.

The successful candidate will be responsible for:

  • Answering phone calls and managing open tickets alongside the 1st line team.
  • Assisting the 2nd line team with escalations and providing support remotely.
  • Managing open tickets within SLA, and maintaining ownership.
  • Working closely with team members, customers, and suppliers to resolve issues and manage expectations.

The ideal candidate will have:

  • A minimum of 1 year's 1st/2nd line helpdesk experience, ideally at a Managed Service Provider.
  • Excellent customer service and communication skills.
  • Full clean UK Driving license.
  • Ability to prioritise tasks on a busy and fast paced Service Desk.

The salary for this role is £26,750, plus benefits including company pension, gym membership, on-site parking, and 25 days holiday per year.

  • 2nd Line Helpdesk Technician

    2 weeks ago

    Northamptonshire, United Kingdom More Recruitment Solutions Full time

    Job Overview:We are looking for a skilled 2nd Line Helpdesk Technician to join our Service Desk team. As a key member of the team, you will provide technical support to our customers and resolve issues in a timely and professional manner.Key Responsibilities:Providing technical support to customers via phone, email, and remote accessEscalating complex issues...

  • Assistant Administrator

    3 weeks ago

    Northamptonshire, Midlands, East Midlands, United Kingdom HAYS Part time

    Part-Time Site Administrator | 25 Hours a week | 8am-1pm Monday to Friday | Immediate start | Northampton Base Construction Site Administrator | Immediate Start | NorthamptonAre you a highly organised and detail-oriented administrator? Join a leading construction company and play a crucial role in their site operations.Your new role Manage various types of...

  • Facilities Manager

    1 month ago

    Dallington, Northamptonshire, United Kingdom CV-Library Full time

    Purpose of the role: As Facilities Manager, you will have a pivotal role in our organisation ensuring we have a safe, legal and fully operational estate. The role will ensure delivery of our pro-active and reactive facilities activity for the property portfolio and drive continual improvements at all property lifecycle stages. You will be responsible for...