2nd Line Helpdesk Technician

2 weeks ago


Northamptonshire, United Kingdom More Recruitment Solutions Full time

Job Overview:

We are looking for a skilled 2nd Line Helpdesk Technician to join our Service Desk team. As a key member of the team, you will provide technical support to our customers and resolve issues in a timely and professional manner.

Key Responsibilities:

  • Providing technical support to customers via phone, email, and remote access
  • Escalating complex issues to senior technicians and working with them to resolve the issue
  • Creating and updating knowledge base articles to improve the quality of support provided
  • Working closely with the 1st line team to ensure seamless handovers and effective ticket management
  • Participating in on-call shifts and providing out-of-hours support as required

Requirements:

  • A minimum of 1 year's experience in a similar role, preferably in a managed service provider environment
  • Excellent communication and problem-solving skills
  • Strong knowledge of Microsoft 365, Azure, and Windows operating systems
  • Ability to work under pressure and prioritize tasks effectively
  • Full clean UK driving license

What We Offer:

  • Competitive salary: £28,000 - £33,000 per annum
  • Company pension scheme
  • Annual leave: 25 days + Bank Holidays
  • Training and development opportunities

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