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First Line Support

2 months ago

Northampton Northamptonshire, United Kingdom Reboot Recruit Full time €27,000

1st Line Engineer

Northampton – Hybrid (3 Days In / 2 Days Out)

Up top £27,000 + Benefits

With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.

The Role:

  • Handling escalated service requests
  • Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
  • Supporting the Technical Team
  • Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team
  • Monitor clients’ IT systems via the monitoring software
  • Escalate matters in a timely manner if it becomes necessary

The Candidate:

  • Previous experience in an IT helpdesk support role o Knowledge and experience of various IT systems
  • Experience in the following systems and/or applications: Microsoft 10, Microsoft Office 2019, 2022, Microsoft Office 365 Platform, Microsoft Windows Server 2019 and 2022, Microsoft Exchange Server 2019
  • Experience in setting up and supporting of mobile devices
  • Excellent customer service skills
  • Relevant IT qualifications
  • GCSEs in Maths and English or equivalent
  • UK driving license.

What we offer:

  • Hybrid Working (3 days in/2 days out, after probation which is 3 months)
  • Culture – Social events, Supportive, Fun, Hard working
  • Perks – Incentives (holidays, vouchers, lunches, spot prizes)
  • Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
  • Subsidised health care/medical benefits
  • Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
  • Progression Plan – training & mentor programme.