Systems Engineer
3 weeks ago
We're seeking an experienced Systems Engineer to join our 2nd line team. As a key member of our technical support team, you'll be responsible for managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.
Main ResponsibilitiesYou'll be responsible for:
- Ensuring system availability through proactive configuration and maintenance
- Delivering outstanding customer service
- Managing incidents, problems, and changes
- Collaborating with the 2nd line team to share knowledge and expertise
- Liaising with 3rd parties and boxxe technical personnel to resolve issues effectively
To succeed in this role, you'll need:
- Microsoft Certification (MCP/MCSA/MCSE/Azure Administrator level)
- Proven experience in installing, configuring, and troubleshooting Windows-based environments
- Expertise in administering and optimising networks, operating systems, storage devices, and applications
- Hands-on cloud experience, preferably in Azure
- Experience with Microsoft Office 365 and Intune
- Ability to package and deploy apps within Intune
We're committed to making tech human. We believe that business should be about more than just profits. Sustainability is a core value, and we're committed to reducing our environmental impact and encouraging inclusive working environments.
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