Technical Support Specialist

2 weeks ago


Kettering, Northamptonshire, United Kingdom boxxe Full time
System Administration Role at boxxe

We are seeking a skilled professional to manage systems and infrastructure for our managed customers while adhering to ITIL V4 best practices. This role involves delivering outstanding customer service, ensuring system availability through proactive configuration and maintenance, and supporting incident, problem, and change management processes.

As a key member of our team, you will provide support for customer needs by addressing incidents reported through ticketing systems and telephone within contracted SLAs. You will also proactively manage incidents, major incidents, problems, requests, and changes, maintaining effective communication with both external and internal customers.

This role requires troubleshooting, diagnosing, and administering user and infrastructure environments, including software, hardware, and configurations for on-premise and cloud-based customers. You will monitor network performance proactively and reactively, identifying and addressing issues through the Monitoring Platform.

You will follow the Knowledge Management process, including writing, reviewing, and updating Knowledge Articles. Additionally, you will deliver proactive and reactive maintenance to ensure systems are secure and up-to-date with patches. Collaboration with the 2nd line team is essential to share knowledge and expertise.

The estimated salary for this position is £45,000 - £55,000 per annum, depending on experience and location.



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