Technical Support Specialist

4 days ago


Kettering, Northamptonshire, United Kingdom boxxe Full time
About Us

At boxxe, we're driven by a passion for technology and a commitment to making it human. Our team of experts is dedicated to delivering exceptional customer service and ensuring the smooth operation of our managed services.

Job Description

We're seeking an experienced Systems Engineer to join our 2nd line team. As a key member of our technical support team, you'll be responsible for managing systems and infrastructure for our managed customers while adhering to ITIL V4 best practices.

Key Responsibilities
  • Provide Outstanding Customer Service
  • Manage Incidents, Problems, and Changes
  • Raise and Progress RFCs
  • Maintain Effective Communication
  • Troubleshoot and Diagnose User Environments
  • Monitor Network Performance
  • FOLLOW THE KNOWLEDGE MANAGEMENT PROCESS
  • Deliver Proactive and Reactive Maintenance
  • Collaborate with the 2nd Line Team
Requirements

To succeed in this role, you'll need:

  • Microsoft Certification (MCP/MCSA/MCSE/Azure Administrator level)
  • Proven Experience in Installing, Configuring, and Troubleshooting Windows-based Environments
  • Expertise in Administering and Optimising Networks, Operating Systems, Storage Devices, and Applications
  • Hands-on Cloud Experience, Preferably in Azure
  • Experience with Microsoft Office 365 and Intune
  • Ability to Package and Deploy Apps within Intune
  • Strong Knowledge of Microsoft Operating Systems (Windows 8+ / Windows Server 2016+)
  • Experience with Virtualisation and Containerisation Tools
Salary

We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience.



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