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Ambulance Controller

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Title: Controller/Call Handler

We are seeking a skilled and organized individual to join our team as a Controller/Call Handler. This role is responsible for managing the dispatch and management of operational crews to ensure timely and efficient collection and delivery of patients between destinations.

Main Responsibilities:
  • Plan and manage daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
  • Dispatch and manage operational crews to achieve contractual targets and maintain high-quality service standards.
  • Receive and respond to patient transport requests and queries in a professional and polite manner, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, completing ad-hoc forms/invoices as necessary, and maintaining accurate records.
  • Enhance the performance and quality of service offered to patients and customers by identifying areas for improvement and implementing changes.
  • Liaise with other agencies, such as GPs, Nursing Homes, Hospital Clinics, and Wards, to ensure seamless patient flow and effective communication.
Requirements:
  • Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
  • Ability to work on your own initiative and problem-solve, with good organizational skills.

EMED Group is committed to providing equal opportunities and an inclusive and safe working culture for all. We are the largest Patient Transport and Care Partner to the NHS, with a strong focus on developing transport services that improve the health and wellbeing of people across our local communities.