Transport Controller

5 months ago

StokeonTrent, United Kingdom EMED Group Full time

We have a fantastic opportunity for a Transport Controller/Planner to join our team in Staffordshire.

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.

**Some of the benefits can you expect.**
- Set working hours - 4 on, 4 off shift pattern (12 hour shifts)
- £11.69 per hour
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Unlimited mental health consultations.
- Unlimited physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards_. _
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (_through an internal campaign in Autumn/Winter)_

**Main Duties**:

- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.

**Our Values**

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile - We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable - We do what we say we will do, we take responsibility and we behave with integrity.

Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

  • Transport Controller

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Transport Controller/Planner to join our team in Staffordshire. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. **Some of the benefits can you expect.** - Career development - 10.72 per hour - Comprehensive induction and training -...

  • Transport Controller

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Transport Controller/Planner to join our team in Staffordshire. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. **Some of the benefits can you expect.** - Career development - £10.72 per hour - Comprehensive induction and training -...

  • Transport Controller

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Transport Controller/Planner to join our team in Staffordshire. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. **Some of the benefits can you expect.** - Set working hours - Monday - Friday, 09.00 - 17.00 (37.5 hours per week) - £11.69...

  • Transport Controller/Planner

    3 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Controller/Planner to join our team based in Stoke-on-Trent, Staffordshire. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. Some of the benefits can you expect. £11.44 per hour Full time, permanent contract with a set shift pattern -...

  • Transport Controller

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a night Transport Controller/Planner to join our team in Staffordshire. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. **Some of the benefits can you expect.** - Set working hours - 19.00-07.00 - 4 on, 4 off - £11.69 per hour - Life...

  • CCO Control Centre Assistant

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly organized and customer-focused Control Centre Assistant to join our team at EMED Group. As a key member of our Patient Transport Operations team, you will play a vital role in ensuring the smooth delivery of patient transport services across our local communities.Main ResponsibilitiesAssist with all aspects of the CCO,...

  • Transport Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job SummaryWe are seeking a skilled Transport Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for coordinating the dispatch and management of our operational crews to ensure timely and efficient collection and delivery of patients between destinations.Main ResponsibilitiesCheck and plan daily and...

  • Renal Patient Transport Liaison Officer

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We are looking for a Patient Transport Liaison Officer to join our team in Staffordshire. Supporting Operational and the Call Centre Operations Team; the Renal Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second...

  • Controller/planner

    6 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Controller/Planner to join our Staffordshire NEPTS team due to continued company growth. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. Some of the benefits can you expect. - Career development - Comprehensive induction and training -...

  • Controller/planner

    6 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Controller to join our Staffordshire NEPTS team due to continued company growth. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. Some of the benefits can you expect. - Career development - Comprehensive induction and training - People’s...

  • Transport Administrator

    5 months ago

    Stoke-on-Trent, United Kingdom ao.com Full time

    **About The Role**: As a Transport Administrator, you will be working with the Transport Manager and the Depot team to support the effective running of the daily operation and ensuring that Hisense customers receive their delivery on time. You will work with both the depot and Hisense logistics team, and continually provide support throughout the day to our...

  • Ambulance Controller

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job Title: Controller/Call HandlerWe are seeking a skilled and organized individual to join our team as a Controller/Call Handler. This role is responsible for managing the dispatch and management of operational crews to ensure timely and efficient collection and delivery of patients between destinations.Main Responsibilities:Plan and manage daily and future...

  • Transport Operations Coordinator

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job Summary:As a Transport Operations Coordinator at EMED Group, you will play a vital role in ensuring the smooth operation of our patient transport services. Your primary responsibility will be to dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual...

  • Patient Transport Liaison Officer

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Patient Transport Liaison Officer to join our team based at RSUH. Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the...

  • Patient Transport Liaison Officer

    5 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Patient Transport Liaison Officer to join our team based at RSUH. Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the...

  • Transport Operator

    5 months ago

    Stoke-on-Trent, United Kingdom Synergix Sameday Solutions ltd Full time

    We are currently recruiting for a logistics operator/ transport controller to join our Stoke-on-Trent office. We are a leading provider of logistics services in the UK with various sites across the country. Having successfully owned logistics companies over 3 generations since 1984 we pride ourselves on keeping our staff & customers happiness at the...

  • Patient Transport Assistant

    15 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    We are seeking a highly skilled Patient Transport Assistant to join our team in Staffordshire. The ideal candidate will have effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.The estimated salary for this role is £11.44 per hour.Job DescriptionThis exciting opportunity is within the...

  • Patient Transport Coordinator

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job SummaryWe are seeking a highly organized and communicative Patient Transport Coordinator to join our team in Stoke-on-Trent, Staffordshire. This role will involve coordinating daily and future bookings, managing operational crews, and ensuring timely and efficient collection and delivery of patients between destinations.About UsThe EMED Group is the...

  • Bank Controller/Call Handler

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    We are seeking a skilled Bank Controller/Call Handler to join our team at EMED Group. As a key member of our operations team, you will be responsible for managing patient transport and ensuring the smooth flow of patients across our control areas.Key responsibilities include:Receiving and processing patient transport requests in a timely and efficient...

  • CCO Control Centre Operations Assistant

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly skilled and organized Control Centre Assistant to join our team at EMED Group. As a key member of our patient transport team, you will be responsible for assisting with all aspects of the Control Centre, including call taking, control and planning escalations, and handling of crew calls.Main ResponsibilitiesAssist with...