Cco Control Centre Assistant

5 months ago

StokeonTrent, United Kingdom EMED Group Full time

We have a fantastic opportunity for a CCO Assist to join our team in Staffordshire.

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.

**Some of the benefits can you expect.**
- Career development
- £10.47 per hour
- Comprehensive induction and training
- People’s Pension
- Employee’s Assistance Programme (EAP)
- Paid holiday
- Wage Stream
- Free Uniform
- Free DBS (basic)

**Main Duties**:

- Assist with all aspects of the CCO, to cover call taking for bookings, control and planning escalations, handling of crew calls and assistance with controlling and planning teams
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Assist with controlling and planning teams to ensure the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.

**Our Values**

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile - We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable - We do what we say we will do, we take responsibility and we behave with integrity.

Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

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