Call Centre Assistant
5 months ago
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team
We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.
We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
The post is to cover predominantly day and evening shifts, including weekends and Public Holidays.
Shifts are 7.5hrs rota's 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder may be required to cover night shifts to meet the needs of the service.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.
-
Call Centre Assistant
6 months ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team! We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls, external patient and patient...
-
Call Centre Assistant
4 days ago
Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full timeJob summary Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team! We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone...
-
Call Centre Assistant
5 months ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post requires flexibility and is to cover shifts over a 24/7 Switchboard Operator Services, including weekends and bank holidays to meet the service needs. We deliver a busy 24/7 Switchboard Operator Service to the Trust and users of its telephone service's from a wide range of backgrounds. The work is wide ranging from the handling of general internal...
-
Call Centre Assistant
5 months ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time** Previous applicants need not apply** The post requires flexibility and is to cover shifts over a 24/7 Switchboard Operator Services, including weekends and bank holidays to meet the service needs. We deliver a busy 24/7 Switchboard Operator Service to the Trust and users of its telephone service's from a wide range of backgrounds. The work is wide...
-
Call Centre Agent
5 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Call Centre Agent** **Monday - Friday - every other Saturday with day off in the week** LOOKING TO CHANGE OR GROW YOUR CAREER AFTER MORE MONEY $$$$ Would you like to work for a progressive organization offering a warm, friendly and upbeat environment? **IF SO APPLY NOW!!!** Working in a modern office environment, with fantastic career progression...
-
Call Centre Assistant
6 months ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota’d 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...
-
Cco Call Centre Team Leader
5 months ago
Stoke-on-Trent, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...
-
Cco Call Centre Team Leader
6 months ago
Stoke-on-Trent, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...
-
Call Centre Agent
5 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Call Handler** **£23,000 rising to £23,500 after probation** **Bonus of up to £2400 annually + one off £500 bonus after 3 months of training** **Role**: - Handling inbound and outbound calls to discuss customer payments - Build up rapport with customers quickly on the call - Excellent listening skills - Working with the customer in order to find the...
-
Guest Excellence Host
5 months ago
Stoke-on-Trent, United Kingdom Alton Towers Resort Full timeRoles & Responsibilities: We are currently recruiting for **Guest Excellence host - Call Centre Advisor, **to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! What will you do? - Respond to pre-visit enquires and post-visit feedback via all platforms to the highest quality and in a timely manner. - Take...
-
Call Centre Appointment Maker
5 months ago
Stoke-on-Trent, United Kingdom Biow UK Limited TA Climastar UK Full timeJob Summary: We are seeking detail-oriented and customer-focused Appointment Makers to join our team. When it comes to getting by on charm, nobody does it better than our telesales team. Only they can take a prescribed phone script and turn it into a compelling, highly personal sales call that creates a rapport with customers resulting in a request for a...
-
Contact Centre Call Handler
6 months ago
Burton-On-Trent, United Kingdom TTS360 Full timeAs a Contact Centre Claims handler you will be responsible for answering incoming FNOL (First notification of loss) and Roadside Assistance calls who may be road side in stressful situations. You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is...
-
Call Centre
5 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Call Centre - Debt Collection/ Credit Management** **£23,000 + Bonus £4,800** Do you want to kick-start your career within financial services? Are you looking for a change of career? Our client is working in partnership with government bodies and huge household names helping their customers manage their credit. This role requires: - Being empathetic -...
-
Call Centre Agent
6 months ago
Stoke-on-Trent, United Kingdom Specialized Education Services, Inc. Full time'''Duties''' As a Call Center Representative, you will be responsible for: - Handling a high volume of inbound and outbound calls - Providing excellent customer service and resolving customer inquiries - Conducting data entry and maintaining customer records accurately - Utilizing phone etiquette to ensure positive customer interactions - Upselling...
-
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Greenmoss Medical Centre Full timeAbout the RoleWe are seeking a skilled General Practitioner to join our team at Greenmoss Medical Centre as a Partner. The successful candidate will work collaboratively with our multi-disciplinary team to deliver high-quality patient care and contribute to the development of our healthcare services.Key ResponsibilitiesProvide a range of General Practice...
-
Call Centre Advisor
1 month ago
Burton upon Trent, United Kingdom CV-Library Full timeCall Centre Advisor £25,000 - £30,000 + Training + Company Benefits + Mon-Fri Burton on Trent Are you a Call Centre Advisor or similar a background in customer service, looking to join a company that offers significant opportunities for growth into wider business in a Monday to Friday role? They offer an exciting opportunity to work with a...
-
Call Handler
6 months ago
Stoke-on-Trent, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a full-time Call Handler to join our team based in Stoke on Trent. This role will be working 4 x 10 hour shifts each week on a variable shift pattern covering Monday-Sunday. The role is 38 hours per week with a 30 min unpaid break each day. **The role** As a Call Handler you’ll play a key role in making sure our...
-
Call Handler
5 months ago
Stoke-on-Trent, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a full time Call Handler to join our team based in Stoke-on-Trent, Staffordshire. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering...
-
Customer Service Assistant
6 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**CONTACT CENTRE ADVISOR- WORKING ON BEHALF OF A LEADING COMPANY BASED IN STOKE-ON-TRENT.** **PURPOSE OF THE ROLE** - You will be responsible for handling inbound and outbound calls to collect overdue payments and to arrange payment plans. - The employee will be able to support company goals by demonstrating excellent customer service skills and will act as...
-
CCO Control Centre Operations Assistant
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full timeAbout the RoleWe are seeking a highly skilled and organized Control Centre Assistant to join our team at EMED Group. As a key member of our patient transport team, you will be responsible for assisting with all aspects of the Control Centre, including call taking, control and planning escalations, and handling of crew calls.Main ResponsibilitiesAssist with...