Call Centre Appointment Maker

5 months ago


StokeonTrent, United Kingdom Biow UK Limited TA Climastar UK Full time

Job Summary:
We are seeking detail-oriented and customer-focused Appointment Makers to join our team. When it comes to getting by on charm, nobody does it better than our telesales team. Only they can take a prescribed phone script and turn it into a compelling, highly personal sales call that creates a rapport with customers resulting in a request for a free survey for our products.

**Responsibilities**:

- Calling incoming customer enquiries to offer free home surveys for our quality range of electrical heating products
- Schedule appointments for customers based on their preferences and availability
- Enter client information accurately into the database system
- Inform customers of sales, offers and promotions
- Provide exceptional customer service by addressing customer concerns or issues promptly and effectively
- Use convincing and accurate product information to demonstrate product benefits
- Guide conversation through to persuasive agreement to an appointment with our representative for a free survey and quotation

**Requirements**:

- Experience working with home goods and lifestyle products
- Excellent phone etiquette and communication skills
- Strong customer service background with a track record of influential relationship building
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Proven experience in telesales a distinct advantage

OTE £27,000 pa+

**Salary**: £11.85 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Call Centre


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