Global Customer Experience Leader

5 days ago

London, Greater London, United Kingdom Infopro Digital Full time
Job Title: Global Customer Experience Leader

We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's vision for DIY automotive consumers.

Key Responsibilities:
  • Develop a customer-centric strategy that enhances the overall customer experience across all touchpoints
  • Map the end-to-end customer journey to identify opportunities for improvement
  • Implement a single view of the customer using our customer data platform (CDP)
  • Develop an effective customer segmentation program and data collection program to improve advertising effectiveness and customer engagement
  • Implement an effective customer relationship management (CRM) program through Bloomreach
Requirements:
  • Bachelor's degree in business administration, marketing, or a related field
  • Globally oriented customer-focused mindset with a passion for delivering exceptional CRM and customer experiences
  • Proven experience in CRM, customer experience, product or service experience design, or related roles
  • Strong customer improvement analytical and problem-solving skills
  • Excellent communication and interpersonal skills
Benefits:
  • Competitive salary
  • Hybrid working arrangement
  • 25 days holiday (rising to 30 days)
  • Day off for your birthday
  • Life assurance
  • Group personal pension scheme
  • Employee assistance program

Infopro Digital is a leading provider of information and technology solutions. Our Consumer Automotive division helps DIY consumers repair, maintain, and personalize their vehicles. We are committed to providing equal opportunities to all employees and job applicants and do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, or any other characteristic or activity protected by law.

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