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Global Customer Experience Leader

2 months ago

London, Greater London, United Kingdom Infopro Digital Full time
{"h1": "Global Customer Experience Leader", "p": "At Infopro Digital, we are seeking a highly skilled Global Customer Experience Leader to join our Consumer Automotive division. As a key member of our team, you will be responsible for developing and implementing a comprehensive CRM and customer experience strategy that aligns with our consumer-centric vision.

Your primary focus will be to ensure a consistent and high-quality omni-channel experience for our customers globally, while adapting to regional nuances and market-specific requirements.

Key Responsibilities:

* Develop a comprehensive CRM and customer experience strategy that aligns with our consumer-centric vision
* Identify opportunities to differentiate our touchpoints with DIYers through exceptional customer experiences
* Map the end-to-end customer journey to identify touchpoints and interactions with our company across various channels
* Analyze customer behaviors and interactions to identify opportunities for streamlining processes and optimizing customer interactions

Requirements:

* Bachelor's degree in business administration, marketing, or a related field
* Globally oriented customer-focused mindset with a passion for delivering exceptional CRM and customer experiences
* Proven experience in CRM, customer experience, product or service experience design, or related roles
* Strong customer improvement analytical and problem-solving skills with the ability to interpret data and make data-driven decisions
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and interact with customers in a fast-paced, dynamic environment

Benefits:

* Competitive salary
* Hybrid working arrangement
* 25 days holiday (rising to 30 days)
* Day off for your birthday
* Life assurance
* Group personal pension scheme
* Employee assistance program
* Employee referral scheme

If you are a motivated and experienced professional looking to make a meaningful impact in the customer experience space, we encourage you to apply for this exciting opportunity.

Learn more about our company and our commitment to diversity and inclusion.

#INDPREM"}