Global Customer Experience Leader
1 month ago
We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's consumer-centric vision.
Key Responsibilities:- Develop a CRM and customer experience strategy that drives business growth and customer satisfaction
- Map the end-to-end customer journey to identify touchpoints and interactions with the company
- Implement a single view of the customer using our customer data platform (CDP)
- Ensure a consistent and high-quality omni-channel experience for customers globally
- Collaborate with cross-functional teams to align customer experience initiatives with overall business strategies
- Bachelor's degree in business administration, marketing, or a related field
- Globally oriented customer-focused mindset with a passion for delivering exceptional CRM and customer experiences
- Proven experience in CRM, customer experience, product or service experience design, or related roles
- Strong customer improvement analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Competitive salary
- Hybrid working arrangement
- 25 days holiday (rising to 30 days)
- Day off for your birthday
- Life assurance
- Group personal pension scheme
- Employee assistance program
- Employee referral scheme
Infopro Digital is a leading provider of information and technology solutions. Our Consumer Automotive division helps do-it-yourself consumers to repair, maintain, and personalize their vehicles. We are committed to providing equal opportunities to all employees and job applicants, and we do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
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Global Customer Experience Leader
4 weeks ago
London, Greater London, United Kingdom Infopro Digital Full timeJob Title: Global Customer Experience LeaderAbout the Role:We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive CRM and customer experience strategy that aligns with our...
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Global Customer Experience Leader
4 weeks ago
London, Greater London, United Kingdom Infopro Digital Full timeJob Title: Global Customer Experience LeaderJob Summary: We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. The successful candidate will be responsible for developing and implementing a comprehensive CRM and customer experience strategy that aligns with our consumer-centric vision.Key...
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