Global Customer Experience Leader

1 week ago

London, Greater London, United Kingdom Infopro Digital Full time
Job Title: Global Customer Experience Leader

We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's consumer-centric vision.

Key Responsibilities:
  • Develop a CRM and customer experience strategy that drives business growth and customer satisfaction
  • Map the end-to-end customer journey to identify touchpoints and interactions with the company
  • Implement a single view of the customer using our customer data platform (CDP)
  • Ensure a consistent and high-quality omni-channel experience for customers globally
  • Collaborate with cross-functional teams to align customer experience initiatives with overall business strategies
Requirements:
  • Bachelor's degree in business administration, marketing, or a related field
  • Globally oriented customer-focused mindset with a passion for delivering exceptional CRM and customer experiences
  • Proven experience in CRM, customer experience, product or service experience design, or related roles
  • Strong customer improvement analytical and problem-solving skills
  • Excellent communication and interpersonal skills
Benefits:
  • Competitive salary
  • Hybrid working arrangement
  • 25 days holiday (rising to 30 days)
  • Day off for your birthday
  • Life assurance
  • Group personal pension scheme
  • Employee assistance program
  • Employee referral scheme

Infopro Digital is a leading provider of information and technology solutions. Our Consumer Automotive division helps do-it-yourself consumers to repair, maintain, and personalize their vehicles. We are committed to providing equal opportunities to all employees and job applicants, and we do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

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