Global Customer Experience Specialist
3 weeks ago
Empower Global Connections
At StockX, we're committed to delivering exceptional customer experiences that bridge cultural divides. As a Bilingual Customer Service Specialist, you'll play a vital role in helping our European customers connect with our global community.
Key Responsibilities
- Provide top-notch customer support for our European customers, addressing their queries and concerns in a timely and professional manner.
- Collaborate with internal stakeholders to ensure seamless order fulfillment and positive outcomes for our customers.
- Utilize your language skills to communicate effectively with customers, resolving issues and updating system accounts as needed.
- Record and analyze customer conversations to identify areas for improvement and optimize our support processes.
- Stay adaptable and flexible, supporting other areas of the business as required.
About You
- Proven customer service experience, with a strong background in call center or similar environments.
- Bilingual in English and French (written and verbal), with excellent communication skills.
- High school diploma or equivalent, with a passion for delivering exceptional customer experiences.
- Ability to work variable shifts, including evenings and weekends, with a willingness to travel to our Soho office when required.
What We Offer
A dynamic, fast-paced environment where you'll have the opportunity to grow and develop your skills, working with a talented team that's passionate about delivering exceptional customer experiences.
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