Current jobs related to Global Customer Experience - London, Greater London - Infopro Digital

  • Global Customer Experience Leader

    4 weeks ago

    London, Greater London, United Kingdom Infopro Digital Full time

    Job Title: Global Customer Experience LeaderWe are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's consumer-centric vision.Key...

  • Global Customer Experience Leader

    3 weeks ago

    London, Greater London, United Kingdom Infopro Digital Full time

    Job Title: Global Customer Experience LeaderAbout the Role:We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive CRM and customer experience strategy that aligns with our...

  • Global Customer Experience Leader

    1 month ago

    London, Greater London, United Kingdom Infopro Digital Full time

    Job Title: Global Customer Experience LeaderWe are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive CRM and customer experience strategy that aligns with our consumer-centric vision.Key...

  • Customer Experience Advocate

    4 days ago

    London, Greater London, United Kingdom Gazelle Global Full time

    We're on an exciting journey with Gazelle Global, and you will be exposed to the latest technologies and work with some of the brightest minds in the industry.This role is responsible for providing frontline customer service to residents by responding to repairs and maintenance requests within the Property Services department.Maintain a welcoming and...

  • Global Customer Experience Specialist

    3 weeks ago

    London, Greater London, United Kingdom StockX Full time

    Empower Global ConnectionsAt StockX, we're committed to delivering exceptional customer experiences that bridge cultural divides. As a Bilingual Customer Service Specialist, you'll play a vital role in helping our European customers connect with our global community.Key ResponsibilitiesProvide top-notch customer support for our European customers, addressing...

  • Global VP of Customer Experience

    1 month ago

    London, Greater London, United Kingdom EcoVadis Full time

    Job DescriptionEcoVadis is seeking a seasoned professional to lead its global customer care team. As Global VP of Customer Care, you will oversee a team of 50+ agents and 6 Team Leaders across various locations and time zones. Reporting to the VP of Engagement Services, this role requires expertise in customer service, strong communication and leadership...

  • Global VP of Customer Experience

    1 month ago

    London, Greater London, United Kingdom EcoVadis Full time

    Job DescriptionEcoVadis is seeking a seasoned professional to lead its global customer care team. As Global VP of Customer Care, you will oversee a team of 50+ agents and 6 Team Leaders across various locations and time zones. Reporting to the VP of Engagement Services, this role requires expertise in customer service, strong communication and leadership...

  • Global Customer Experience Leader

    3 weeks ago

    London, Greater London, United Kingdom Infopro Digital Full time

    Job Title: Global Customer Experience LeaderJob Summary: We are seeking a highly skilled Global Customer Experience Leader to join our team at Infopro Digital. The successful candidate will be responsible for developing and implementing a comprehensive CRM and customer experience strategy that aligns with our consumer-centric vision.Key...

  • Global VP of Customer Experience

    2 months ago

    London, Greater London, United Kingdom EcoVadis Full time

    Job DescriptionEcoVadis is seeking a seasoned professional to lead its global customer care team. As Global VP of Customer Care, you will oversee a team of 50+ agents and 6 Team Leaders across various locations and time zones. Reporting to the VP of Engagement Services, this role requires expertise in customer service, strong communication and leadership...

  • Global VP of Customer Experience

    2 months ago

    London, Greater London, United Kingdom EcoVadis Full time

    Job DescriptionEcoVadis is seeking a seasoned professional to lead its global customer care team. As Global VP of Customer Care, you will oversee a team of 50+ agents and 6 Team Leaders across various locations and time zones. Reporting to the VP of Engagement Services, this role requires expertise in customer service, strong communication and leadership...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Global Brand Experience Director

    4 weeks ago

    London, Greater London, United Kingdom Allied Global Marketing Full time

    Client Services:As a seasoned Account Director at Allied Global Marketing, you will oversee and manage key client campaigns from strategy to implementation. Your expertise in experiential and events marketing will drive client and campaign success. Key responsibilities include:• Overseeing client campaigns to ensure successful delivery of campaigns, time...

  • Global Customer Experience Manager

    4 days ago

    London, Greater London, United Kingdom Transport For London Full time

    About the RoleWe are seeking a highly motivated and experienced Global Customer Experience Manager to join our team at Transport For London.Key ResponsibilitiesTo lead and manage a team of customer service professionals in delivering exceptional customer experiences across our Visitor Centres.To develop and implement strategies that enhance customer...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Experience and Communications Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Customer Experience and Communications ManagerWe are seeking a highly skilled Customer Experience and Communications Manager to join our team at The Learning Experience #351. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Warehouse Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Global Experience Specialists Full time

    We are seeking a highly skilled and experienced Warehouse Supervisor to join our dynamic team at Global Experience Specialists. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the warehouse, ensuring efficiency and productivity.Key Responsibilities:Oversee the management of warehouse operations,...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

Global Customer Experience

2 months ago

London, Greater London, United Kingdom Infopro Digital Full time
About the Role

We are seeking a highly skilled Global Customer Experience & Relationship Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's vision.

Key Responsibilities
  • Strategy Development: Develop a customer-centric strategy that aligns with our company's vision and is embedded in our sales and marketing channels, customer service, and product.
  • Customer Journey Mapping: Map the end-to-end customer journey to identify touchpoints and interactions with our company across various channels.
  • Customer Data Management: Implement a single view of the customer using our customer data platform (CDP) and ensure we have a comprehensive first-party data strategy throughout our touchpoints.
  • CRM, Customer Relationships & Experience: Implement an effective customer relationship management (CRM) program through Bloomreach using various engagement segments, event triggers, and touchpoints.
  • Personalisation on-page/ off-page: Implement an effective framework for conversion rate improvement for primary conversions on our website and secondary conversions.
  • Commercialise Customer Feedback and Insights: Implement mechanisms to collect customer feedback and sentiment analysis through surveys, focus groups, and customer support interactions.
  • Cross-Functional Collaboration: Work closely with departments such as marketing, sales, product development, and customer support to align customer experience initiatives with overall business strategies.
  • Training and Development: Develop and conduct training programs for employees on customer best practices to ensure a customer-first culture.
  • Performance Measurement: Set key performance indicators (KPIs) to measure the success of CRM and customer experience initiatives.
Requirements
  • Bachelor's degree in business administration, Marketing, or a related field. Masters degree is a plus.
  • Globally oriented Customer-focused mindset with a passion for delivering exceptional CRM and customer experiences across many touchpoints.
  • Proven experience in CRM, customer experience, product or service experience design, or related roles.
  • Strong customer improvement analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and interact with customers in a fast-paced, dynamic environment.
  • Ability to brief and project manage 3rd party and/or internal agencies to deliver projects on-time and in budget.
  • Proficiency in Bloomreach Customer Experience Platform or equivalent.
Benefits
  • Hybrid working – ideally commuting distance from either London or Sparkford.
  • 25 Days Holiday (rising to 30 days)
  • Day off for your birthday
  • Life Assurance
  • Group personal pension scheme
  • Employee Assistance Program
  • Employee Referral Scheme