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Director, Customer Experience Leader

2 months ago

London, Greater London, United Kingdom Showpad Full time
Director, Customer Engagement

About Showpad

Showpad is the market-leading Enablement solution that trusted global brands use to unite their revenue teams, deliver superior customer experiences, and drive seller effectiveness.

Over 1,000 customers across the globe count on Showpad to help sellers sell the way buyers want to buy, to save sellers time on non-revenue generating tasks, and to ensure our organizations invest in developing their most important asset; their people.

We take serious care of our people, but never take ourselves too seriously.

About the Position

The Director, Customer Engagement is a global leader, responsible for the people and programs across Showpad that foster customer delight, success, and happiness.

This role leads the Key Accounts and Customer Education teams, and owns our customer community.

Key Responsibilities:

  • Develop and execute strategies to drive customer engagement and success.
  • Lead the Key Accounts and Customer Education teams to deliver exceptional customer experiences.
  • Own and manage the customer community to foster a sense of belonging and loyalty.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.