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**Digital Experience Director**, **Global IT Service Leader**

2 months ago

London, Greater London, United Kingdom Liberty Global Full time
About the Role

We are seeking a highly experienced and skilled **Digital Experience Director** to lead our global IT service desk operations. As a key member of our team, you will be responsible for overseeing the delivery of exceptional IT services to our employees and customers.

Key Responsibilities
  • Lead a global team of IT professionals to deliver best-in-class service desk operations.
  • Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless integration of IT services with business operations.
  • Manage and maintain relationships with key stakeholders, including executive leadership and business partners.
  • Drive innovation and process improvements to enhance the user experience and reduce costs.
  • Ensure compliance with IT policies, procedures, and regulatory requirements.
  • Develop and manage budgets, forecasts, and resource plans to achieve business objectives.
Requirements
  • Proven experience as an IT Director or similar role, with a strong track record of delivering high-quality IT services.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to drive business outcomes.
  • Experience working in a fast-paced, dynamic environment with multiple stakeholders.
  • Ability to adapt to changing business needs and priorities.
  • Strong understanding of IT service management principles, including ITIL.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.