**Director of Digital Employee Experience**, **Global IT Operations**

1 week ago


London, Greater London, United Kingdom Liberty Global Full time
About the Role

We are seeking a highly experienced and skilled Digital Experience Director to lead our global IT service desk operations and drive business growth through innovative technology solutions.

Key Responsibilities
  • Oversee the global IT service desk team, ensuring seamless delivery of IT services to employees and customers.
  • Develop and implement strategies to improve IT service quality, efficiency, and customer satisfaction.
  • Collaborate with cross-functional teams to drive business outcomes and align IT services with business objectives.
  • Manage IT service desk operations, including incident, problem, and change management.
  • Develop and maintain relationships with key stakeholders, including business leaders, IT teams, and vendors.
  • Stay up-to-date with industry trends and emerging technologies, identifying opportunities to drive business growth and improve IT services.
Requirements
  • Proven experience as an IT Director or similar role, with a strong track record of leading IT service desk operations.
  • Excellent leadership and communication skills, with the ability to drive business outcomes and build strong relationships with stakeholders.
  • Strong technical skills, with a deep understanding of IT service management, ITIL, and IT service desk operations.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and business growth.
About Liberty Global

Liberty Global is a world leader in converged broadband, video, and mobile communications, with a strong focus on innovation and customer satisfaction. We are committed to creating a dynamic and inclusive work environment, where our employees can grow and develop their careers.



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