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Head of Digital Employee Engagement

2 months ago

London, Greater London, United Kingdom Liberty Global Full time

Position Overview:

Title: Director, Digital Employee Experience

Company: Liberty Global

OBJECTIVE

  • Manage user experience across digital services
  • Establish a proactive feedback mechanism
  • Build a network of advocates
  • Identify key success metrics
  • Protect user experience integrity
  • Contribute to overarching global initiatives

PRIMARY RESPONSIBILITIES

  • Ensure user pathways align with service promises
  • Support the vision and strategies of DWP
  • Assist in evaluating Security and Compliance frameworks
  • Implement ongoing feedback initiatives
  • Engage with stakeholders
  • Supervise digital skills development programs

Collaboration:

Internal Relationships:

  • Technology & Innovation Department
  • DWP team
  • Vice President of Digital Employee Experience
  • Managing Director of Service Delivery & Operations
  • Technical teams
  • Executive Leadership Team

External Relationships:

  • Third-party technical support providers
  • Hardware and software suppliers
  • Temporary labor resources

QUALIFICATIONS & EXPERIENCE

  • Experience as an IT Director
  • Knowledge of computer systems
  • IT systems analysis expertise
  • Experience managing IT budgets
  • Strong organizational and leadership capabilities
  • Bachelor's degree in IT or a related discipline

Work Environment:

  • Full-time role
  • In-office presence required Monday to Friday
  • Occasional off-hours technical tasks

What We Offer:

  • Competitive salary plus bonus structure
  • 25 days of annual leave
  • Wellbeing initiatives
  • Matched pension contributions
  • Car benefit program
  • Access to online learning platforms
  • A dynamic and innovative work environment

Job Type: Full-time

Benefits: Company pension

Work Location: In-person