Optical Customer Service Manager

23 hours ago


Lancaster, Lancashire, United Kingdom Zest Business Group Full time

Job Title: Optical Customer Service Manager

Job Summary: We are seeking a highly skilled and experienced Customer Service Manager to lead our Optical Customer Service team at Zest Business Group.

Key Responsibilities:

  • Lead a team of 5 people to deliver exceptional customer service and experience.
  • Develop and implement a customer-centric approach to drive business growth and improve customer satisfaction.
  • Manage and develop the skills of the team to ensure they have the necessary training and support to excel in their roles.
  • Identify and address customer complaints and issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless customer service delivery and continuous improvement.
  • Develop and track key performance indicators (KPIs) to measure customer service performance and identify areas for improvement.
  • Proactively analyze data and insights to inform customer service strategies and drive business growth.

Requirements:

  • Proven experience in a customer-facing role, preferably in the optical industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and problem-solving skills.
  • Ability to analyze data and insights to inform customer service strategies.
  • Experience in managing customer complaints and issues.

What We Offer:

  • A competitive salary between £35,000 to £40,000.
  • A comprehensive benefits package, including 20 days holiday plus bank holidays.
  • The opportunity to work for a dynamic and growing business, with a strong focus on customer service and employee engagement.


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