Optical Customer Service Manager
23 hours ago
Job Title: Optical Customer Service Manager
Job Summary: We are seeking a highly skilled and experienced Customer Service Manager to lead our Optical Customer Service team at Zest Business Group.
Key Responsibilities:
- Lead a team of 5 people to deliver exceptional customer service and experience.
- Develop and implement a customer-centric approach to drive business growth and improve customer satisfaction.
- Manage and develop the skills of the team to ensure they have the necessary training and support to excel in their roles.
- Identify and address customer complaints and issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless customer service delivery and continuous improvement.
- Develop and track key performance indicators (KPIs) to measure customer service performance and identify areas for improvement.
- Proactively analyze data and insights to inform customer service strategies and drive business growth.
Requirements:
- Proven experience in a customer-facing role, preferably in the optical industry.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and problem-solving skills.
- Ability to analyze data and insights to inform customer service strategies.
- Experience in managing customer complaints and issues.
What We Offer:
- A competitive salary between £35,000 to £40,000.
- A comprehensive benefits package, including 20 days holiday plus bank holidays.
- The opportunity to work for a dynamic and growing business, with a strong focus on customer service and employee engagement.
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