Customer Service Representative

2 weeks ago


Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time
Job Overview

Position: Customer Service Advisor

Company: Hilton Grand Vacations

Location: Hybrid/Remote

Salary: £24,000 per annum, plus comprehensive compensation package

Working Hours: 40 hours per week, including evenings and weekends on a shift/rota basis

We are seeking a highly skilled Customer Service Advisor to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Assist members with reservations and inquiries
  • Process payments and transactions
  • Provide benefits and services to members
  • Address account and ownership inquiries
  • Input data into computer systems
Requirements:
  • Strong communication and interpersonal skills
  • Ability to establish rapport with members and build trust
  • Proficiency with computers and software applications
  • Capacity to work effectively under pressure and meet deadlines
Desirable Skills:
  • Call center, customer service, or sales experience
  • Managing escalations and complaints
  • Handling emails and correspondence
  • Multitasking effectively and prioritizing tasks
  • Taking proactive approaches to workload and continuous improvement
About Hilton Grand Vacations

Hilton Grand Vacations is a leading provider of vacation ownership experiences. We offer a range of benefits and services to our members, including access to luxury resorts and vacation properties. As a Customer Service Advisor, you will play a critical role in delivering exceptional service and ensuring our members have a positive experience with our company.

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