Customer Service Representative
2 weeks ago
Position: Customer Service Advisor
Company: Hilton Grand Vacations
Location: Hybrid/Remote
Salary: £24,000 per annum, plus comprehensive compensation package
Working Hours: 40 hours per week, including evenings and weekends on a shift/rota basis
We are seeking a highly skilled Customer Service Advisor to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, ensuring their needs are met and exceeded.
Key Responsibilities:- Assist members with reservations and inquiries
- Process payments and transactions
- Provide benefits and services to members
- Address account and ownership inquiries
- Input data into computer systems
- Strong communication and interpersonal skills
- Ability to establish rapport with members and build trust
- Proficiency with computers and software applications
- Capacity to work effectively under pressure and meet deadlines
- Call center, customer service, or sales experience
- Managing escalations and complaints
- Handling emails and correspondence
- Multitasking effectively and prioritizing tasks
- Taking proactive approaches to workload and continuous improvement
Hilton Grand Vacations is a leading provider of vacation ownership experiences. We offer a range of benefits and services to our members, including access to luxury resorts and vacation properties. As a Customer Service Advisor, you will play a critical role in delivering exceptional service and ensuring our members have a positive experience with our company.
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