Customer Service Representative

5 days ago


Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for providing exceptional service to our owners, members, and guests.

Key Responsibilities
  • Handle inbound and outbound calls to assist with reservations, payments, and account queries.
  • Provide personalized service to guests, maximizing sales opportunities to drive revenue.
  • Assist owners and members with their requests, ensuring a seamless experience.
  • Access and input data into necessary computer systems.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to build rapport with our members and provide a high level of customer satisfaction.
  • Good level of computer literacy and ability to work under pressure.
  • Desirable skills include call centre experience, customer service experience, sales experience, and multitasking.
About Us

Hilton Grand Vacations is a leading provider of vacation ownership experiences. As a subsidiary of Hilton, we offer a unique blend of hospitality and vacation ownership. Our team is dedicated to providing exceptional service to our owners, members, and guests.



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