Customer Service Representative
5 days ago
About the Role
We are seeking a skilled and confident individual to join our Sales Team in a Customer Service Advisor role. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities
- Provide outstanding customer service and support to customers via phone and other communication channels.
- Upsell and cross-sell EE products and services to customers, ensuring they receive the best possible solutions for their needs.
- Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
- Stay up-to-date with EE products and services, and provide expert knowledge to customers.
- Identify and resolve customer complaints and issues in a timely and professional manner.
What We Offer
- A competitive starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work upfront, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Our Culture
We have a great team culture, meaningful support, and tailored training to help you build a lasting career. We're passionate about developing our people and supporting them in achieving their career goals. If you're a confident and skilled individual who is passionate about delivering exceptional customer service, we'd love to hear from you.
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