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Customer Service Specialist

2 months ago

Lancaster, Lancashire, United Kingdom Booths Full time

About Booths

Booths is a family-run business with a rich history dating back to 1847. We pride ourselves on being more than just a store; we're a close-knit community that values its employees and customers alike. Our commitment to quality, exceptional service, and creating a welcoming atmosphere sets us apart.

Our Mission

We strive to be loved by our customers for providing them with inspiring and nourishing food and drink experiences. This means sourcing the best ingredients, crafting delicious products, and offering personalized service that exceeds expectations.

The Role: Customer Service Specialist

As a Customer Service Specialist, you'll be the face of Booths, interacting with customers and ensuring they have a positive shopping experience. You'll play a vital role in maintaining our high standards of customer care and contributing to the overall success of our business.

Responsibilities:

  • Provide exceptional customer service, assisting customers with their inquiries, needs, and purchases.
  • Maintain a clean, organized, and inviting shopping environment.
  • Process transactions accurately and efficiently.
  • Collaborate with colleagues to ensure smooth operations and a seamless customer experience.
  • Contribute to a positive and supportive team atmosphere.

Qualifications:

  • A genuine passion for providing excellent customer service.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Attention to detail and accuracy.
  • Team player with a positive attitude.

Additional Information:

This role requires flexibility, including weekend availability.