Guest Services Coordinator

1 week ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Host to join our team at Sopwell House. As the first point of contact for our guests, you will be responsible for setting the tone for their dining experience.

Key Responsibilities:

  • Guest Welcome and Seating: Greet guests warmly and provide a friendly welcome, ensuring a seamless transition to their dining experience.
  • Reservation Management: Manage reservations and coordinate seating arrangements to optimize the dining experience, ensuring that guests are seated in a timely and efficient manner.
  • Menu Presentation: Escort guests to their tables and present menus, providing a warm and inviting introduction to the dining experience.
  • Communication and Collaboration: Answer phone calls and assist with inquiries or reservations, collaborating with the waitstaff and management team to ensure smooth operations.
  • Service Standards: Maintain high standards of customer service and guest satisfaction, ensuring that every guest feels valued and respected.
  • Teamwork and Adaptability: Collaborate with the waitstaff and management team to ensure smooth operations, adapting to changing circumstances and priorities as needed.

Requirements:

  • Experience: A minimum of 3 years' experience within a five-star environment, with a proven track record of delivering exceptional customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge: Knowledge of Micros systems would be advantageous, but not essential.
  • Flexibility: A flexible approach towards working hours, including weekends, is essential.

Benefits:

  • Discounted Food and Beverage: Enjoy discounted food and beverage, as well as accommodation, at Sopwell House.
  • Holiday Entitlement: Enjoy 28 days holiday, plus 1 extra holiday day on your birthday.
  • Spa Discounts: Enjoy 30% discount on Spa treatments and Spa days, as well as 10% discount on Spa products.
  • Introduce a Friend Bonus: Receive an introduce a friend bonus for successful referrals.
  • Free Uniform: Enjoy a free uniform, as well as staff meals on duty.
  • Hotel Group Discounts: Enjoy preferred Hotel Group discounted global hotel rates.
  • Professional Development: Enjoy professional learning and development opportunities.


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