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Customer Service and Community Coordinator

1 month ago

Preston, Lancashire, United Kingdom Gist Limited Full time

At Gist Limited, we're seeking a skilled Customer Service and Community Coordinator to join our team. As a key member of our operation, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Act as a single point of contact for Ocado Primary, ensuring seamless communication and information exchange.
  • Monitor and track PODs to ensure accuracy and minimize invoice queries.
  • Create, update, and communicate Ocado KPIs to drive business performance.
  • Investigate and resolve delivery discrepancies, providing timely and professional communication to customers and stakeholders.
  • Assist with customer queries and operational requests, demonstrating a customer-centric approach.
  • Monitor and update delivery reports to inform business decisions and optimize operations.
  • Support the daily operation to ensure smooth running of the department and wider business.
  • Provide feedback to various departments and customers on investigated incidents.
  • Collate and circulate ad hoc warehouse reports as required by the operation.
  • Liaise with warehouse and transport teams to maintain efficient bay management and support daily operations.
Requirements:
  • Strong communication skills to deliver accurate information.
  • Ability to work in a fast-paced environment with a customer-centric approach.
  • Good level of written and spoken English.
  • Team player with a 'can do' attitude and ability to work without direct supervision.
  • Flexible and methodical approach to work and hours.
  • Ability to work competently and accurately under pressure.
  • Strong attention to detail.

We're committed to providing a supportive and collaborative work environment, with opportunities for growth and development. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.