Customer Service Operations Coordinator

5 days ago


Preston, Lancashire, United Kingdom Great Places Housing Association Full time

At Great Places Housing Association, we are seeking a highly skilled and motivated Customer Service Operations Coordinator to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in planning repairs and void jobs.

About the Role

We are looking for a dedicated individual who can provide direct planning and scheduling requirements for repairs jobs and voids reported by customers, as well as ensuring that clear, comprehensive, and timely records are logged into required systems for all contacts.

The successful candidate will have excellent communication skills, be able to work independently and as part of a team, and demonstrate initiative and liaise proactively with internal and external customers.

Key Responsibilities
  • Provide direct planning and scheduling requirements for repairs jobs and voids reported by customers.
  • Ensure effective information management of demand information onto Aareon QL and Legal and General's bespoke housing and repairs management system, Brolly.
  • Manage customer expectations about the services we offer and have a good understanding of the customers' responsibilities when holding a tenancy.
  • Liaise directly with operatives and PSMs in answering queries relating directly to L&G property requirements and ensuring swift and full resolution.
What We Offer

We offer a competitive salary of up to £26,743 per annum, depending on experience, plus a range of benefits including a pension scheme, healthcare auto-enrollment, and access to The Market Place discounts.

In addition, we offer 26 days annual leave, increasing to 30 days + Bank Holidays, as well as a season ticket loan scheme and a lottery draw with cash prizes.

Requirements

To be considered for this role, you will need:

  • Experience in a similar role, including experience specifically around planning repairs and void jobs and utilising QL and DRS systems.
  • Excellent understanding of providing first-class customer service.
  • Strong ability to multi-task and ability to juggle conflicting priorities.
  • Flexible and adaptable approach to deal with changing requirements.


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