Customer Service Director
3 days ago
About the Role:
We are seeking an exceptional Customer Service Manager to join our team at Community Gateway Association. The ideal candidate will have a proven track record of managing planning and administrative teams, as well as significant experience in customer service roles delivering high levels of customer satisfaction.
Key Responsibilities:
- Manage the Customer Liaison, Repairs, Planning and Compliance teams.
- Work with Team Leaders to ensure an excellent customer-focused service is provided to our tenants.
Requirements:
- Previous experience of managing a planning and administrative team.
- Significant experience of working in a customer service role and delivering high levels of customer satisfaction.
- Proven ability to translate customer requirements into processes, procedures and behaviours that deliver an excellent level of service.
Desirable Qualities:
- Experience of working in social housing or similar.
- An understanding of the administrative aspects of gas and electrical compliance and the associated legal processes.
About Us:
Community Gateway Association own and manage almost 7000 homes across the city of Preston. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work.
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