Customer Service Director

3 days ago


Preston, Lancashire, United Kingdom Community Gateway Association Full time

About the Role:

We are seeking an exceptional Customer Service Manager to join our team at Community Gateway Association. The ideal candidate will have a proven track record of managing planning and administrative teams, as well as significant experience in customer service roles delivering high levels of customer satisfaction.

Key Responsibilities:

  • Manage the Customer Liaison, Repairs, Planning and Compliance teams.
  • Work with Team Leaders to ensure an excellent customer-focused service is provided to our tenants.

Requirements:

  • Previous experience of managing a planning and administrative team.
  • Significant experience of working in a customer service role and delivering high levels of customer satisfaction.
  • Proven ability to translate customer requirements into processes, procedures and behaviours that deliver an excellent level of service.

Desirable Qualities:

  • Experience of working in social housing or similar.
  • An understanding of the administrative aspects of gas and electrical compliance and the associated legal processes.

About Us:

Community Gateway Association own and manage almost 7000 homes across the city of Preston. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work.



  • Preston, Lancashire, United Kingdom The Disabilities Trust Full time

    Job Title: Clinical Services DirectorBrainkind is a charity that aims to improve the lives of people with brain injuries in the UK. We are seeking a highly skilled and experienced Clinical Services Director to lead our clinical services and ensure the delivery of high-quality care to our service users.Main Responsibilities:Manage the provision of care...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Description**Job Title:** Customer Support Analyst**Job Summary:** We are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a Customer Support Analyst, you will be responsible for providing exceptional service to our customers, ensuring that IT services deliver exceptional value, and contributing to the...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Description**Job Title:** Customer Support Analyst**Job Summary:** We are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a Customer Support Analyst, you will be responsible for providing exceptional service to our customers, ensuring that IT services deliver exceptional value, and contributing to the...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Title: Customer Support AnalystAt SERVICE HERO CONSULTING LLC, we are seeking a highly skilled Customer Support Analyst to join our team. As a key member of our IT department, you will be responsible for delivering exceptional service to our customers, ensuring that their IT needs are met with high quality, consistent, and professional support.Key...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Title: Customer Support AnalystAt SERVICE HERO CONSULTING LLC, we are seeking a highly skilled Customer Support Analyst to join our team. As a key member of our IT department, you will be responsible for delivering exceptional service to our customers, ensuring that their IT needs are met with high quality, consistent, and professional support.Key...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT service delivery team, you will be responsible for providing exceptional service to our customers, ensuring high-quality, consistent, and professional support.Key ResponsibilitiesProvide outstanding service to our...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT service delivery team, you will be responsible for providing exceptional service to our customers, ensuring high-quality, consistent, and professional support.Key ResponsibilitiesProvide outstanding service to our...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Summary:We are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT department, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Provide timely and effective support to our clients, ensuring their IT...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Summary:We are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT department, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Provide timely and effective support to our clients, ensuring their IT...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and in-personCollaborate...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and in-personCollaborate...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT service delivery team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT service delivery team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...


  • Preston, Lancashire, United Kingdom The Disabilities Trust Full time

    Job Title: Clinical Services DirectorAbout the Role:We are seeking an experienced and skilled Clinical Services Director to join our team at Brainkind. As a key member of our leadership team, you will be responsible for ensuring the delivery of high-quality care services that meet the needs of our service users.Main Responsibilities:Manage the provision of...


  • Preston, Lancashire, United Kingdom The Disabilities Trust Full time

    Main ResponsibilitiesThe Head of Clinical Services will be responsible for ensuring the quality and standards of care delivered in the service meet the fundamental standards of the Care Quality Commission (CQC) or relevant statutory bodies.Key Responsibilities include:Managing the provision of care services within the delegated budget, to agreed service...


  • Preston, Lancashire, United Kingdom The Disabilities Trust Full time

    Main ResponsibilitiesThe successful candidate will be responsible for managing the quality and standards of care delivered in the service, ensuring compliance with the Care Quality Commission (CQC) and relevant statutory bodies.Key responsibilities include:Managing the provision of care services within the delegated budget, to agreed service specifications...


  • Preston, Lancashire, United Kingdom Westmorland and Furness Council Full time

    Lead the Way in Thriving CommunitiesWe are seeking an exceptional leader to drive the development, coordination, and delivery of the Thriving Communities Directorate. As a key member of the Directorate Management Team, you will work closely with the Extended Directorate Leadership Team to enable effective collaborative working, integration, strategic...


  • Preston, Lancashire, United Kingdom Westmorland and Furness Council Full time

    Lead the Way in Thriving CommunitiesWe are seeking an exceptional leader to drive the development, coordination, and delivery of the Thriving Communities Directorate. As a key member of the Directorate Management Team, you will work closely with the Extended Directorate Leadership Team to enable effective collaborative working, integration, strategic...

  • IT Director

    2 weeks ago


    Preston, Lancashire, United Kingdom Red Kite Waste Full time

    Job Summary:We are seeking an experienced IT Director to lead our IT department and drive innovation across the business. As a key member of the leadership team, you will be responsible for overseeing the maintenance and regular upgrades of all IT hardware and software, as well as driving IT projects to ensure their successful and timely completion.Key...

  • Directorate Leader

    1 month ago


    Preston, Lancashire, United Kingdom Westmorland and Furness Council Full time

    Lead the Thriving Communities DirectorateWe are seeking a visionary leader to drive the development, coordination, and delivery of the Thriving Communities Directorate. This high-profile role will provide an opportunity to work closely with the Directorate Management Team and the Extended Directorate Leadership Team.The successful candidate will have...